Defects on MAXDATA PCs

The Return-to-Base warranty

What to do …

… if your PC is defective?

1. Together with your reseller, carry out an error diagnosis.
2. Exclude the possibility of a user or software error together with your reseller .
3. Check the device's warranty period to exclude any repair costs.
4. Back up your data before making the warranty claim.
5. Contact the Technical Support line to report the fault.

Overview of return-to-base warranty:

• Please check your warranty documents or contact the Technical Support Line for further details on your warranty status.
• You will have a repair warranty for defects resulting from defective components and processing errors.
• Customers are responsible for carriage costs to and from the repair centre. 
  

Please note:
	Do not forget to release the system by removing any passwords (e.g. BIOS and logging onto the operating system) before returning your PC. It is the customer's responsibility to back up any data prior to returning the PC and MAXDATA cannot be held responsible for any lost data.

Defects on MAXDATA PCs with On-site Next Business Day Warranty

On-site Service Plan

In addition to the standard warranty, MAXDATA also provides a next business day response service. For this the PC must have a MAXDATA certificate which can be obtained with the initial PC purchase.

What to do...

... if your PC has On-site warranty and is defective:

1. With your reseller ensure that the reason for the error is not the result of third party components, or those not authorised by MAXDATA.
2. Together with your reseller exclude changes to the operating system, BIOS version or firmware upgrades you may have made.
3. Exclude the possibility of a user, monitor or software error.
4. With your reseller carry out an error diagnosis.
5. Check the warranty period and Warranty Conditions to exclude any repair costs.
6. Back up your data before making the warranty claim.
7. Contact the MAXDATA Technical Support line to report the hardware defect providing the serial number and a description of the error.

After you have logged the fault with the Technical Support line MAXDATA will send an engineer on-site to carry out the repair. To ensure next business day response calls must be logged by 15.00.

Please note:
	Do not forget to release the system by removing any passwords (BIOS, logging on to operating system) before using the warranty service! It is the customer's responsibility to back up their data and MAXDATA cannot be held responsible for any lost data.

You can buy the following on-site service options from your reseller at the time of initial purchase:

Please also observe our warranty conditions!