PLATINUM Server

Defects on MAXDATA PLATINUM servers

On-Site Service Plan

All MAXDATA PLATINUM servers include standard on-site service for one year with a next business day response (Mon-Fri 09-18.00). Next business day response means that MAXDATA will contact the customer the next business day after the error was notified to arrange a technician visit, as long as the defect cannot be resolved by telephone.

Points to note

The on-site service only covers hardware components that are essential for operating the server. As such the following components/errors are not covered:

• Streamers (if the service package does not include streamers)
• Software defects, operating errors, third-party components, system changes and components not authorised by MAXDATA
• BIOS versions and firmware updates that affect server operation
• Defects that are the result of common wear and tear, improper use, ignoring the user instructions, attempts to repair the unit by the customer and in particular by third parties without the approval of MAXDATA
• Defects caused by power failure or similar reasons
• Damage caused by defective software or improper use of software
• Damage caused by storms, lightening, fire, water, theft, riots, plundering, the effects of war or other instances of acts of God.

We point out that the costs of resolving such faults will be charged in full to the owner.

Your duty to cooperate:

You will provide the service support centre with all relevant electronic data to enable the entitlement to be checked.

At the start of the repair you must provide unrestricted access to the system and enable the technician to start work immediately.

Systems that are integrated into networks must be prepared before the service starts so that they are directly available for technical use (if necessary the device must be removed from the network for the duration of the repair and switched off).  If MAXDATA incurs costs because you infringe your duty to cooperate or the technician is prevented from starting work (e.g. repeated use or delays because the server is not available etc.) MAXDATA is entitled to invoice you for these.

Data backup

The responsibility for complete data backups, including applications and operating system software remains exclusively with the customer and must be complete before repair work starts. MAXDATA cannot be held responsible for any data or information lost for this reason during a warranty claim.

Everything at a glance!
	In addition to your documents you will receive the service card, which you can fix to the server via a self-sticking cover. This card proves your entitlement to the on-site service. If you have a service call the card provides all the important data that you require to ensure the on-site service can take place quickly.

Please also observe our warranty conditions!