MAXDATA - Warranty service

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Warranty service

Defects on a MAXDATA workstation

The on-site warranty

MAXDATA provides a one-year return-to-base warranty as standard for the majority of our Workstations, however, please check your warranty documents as there are many levels of warranty available. During the warranty period your Workstation will be repaired free of charge as part of the manufacturer's warranty and returned or replaced. The only costs incurred by the customer are for delivering the goods to and from the MAXDATA service partner.

What to do…

… if your workstation is defective?

Together with your reseller, carry out an error diagnosis.
Exclude the possibility of a user, PC or software error together with your reseller
Check the device's warranty period to exclude any repair costs.
Back up your data.
Contact the MAXDATA Technical Support line.

Overview of standard on-site service:

After you have logged the fault with the Technical Support line MAXDATA will send an engineer on-site to carry out the repair. To ensure next business day response calls must be logged by 16.00.

Please note:

Do not forget to release the workstation by removing any passwords (bios, logging on to operating system) before using the warranty service! It is the customer's responsibility to back up their data and MAXDATA cannot be held responsible for any lost data.

Please also observe our warranty conditions!